UK Dream Services Ltd. website or any part of the UK Dream Services Ltd. website may not be reproduced, copied, sold, duplicated, or otherwise exploited without our express written consent.
By entering your details into our website, you agree to be contacted by UK Dream Services Ltd. with special offers and new products. Your details will not be passed on to any third parties.
Please note we do not have a ‘live’ stock feed when ordering and some products may be delayed. You will be notified by email of any possible delays. Thank you for your understanding.
UK Orders
- Free Delivery: UK orders over £100 qualify for free delivery.
- Shipping Charge: Orders under £100 are subject to a non-refundable £6.95 shipping charge.
- Dispatch Time: Our aim is to dispatch your order within 3 to 5 working days, but please allow 5 to 7 working days from the date of your order.
- Delays: If we cannot guarantee dispatch within this period, you will be emailed with any possible delays.
- Specific Styles: Please note some Raquel Welch and Gabor styles can take 7 to 10 working days to arrive.
- Next Day Delivery: If the Next Day Delivery option is selected on orders over £100, please note the £6.95 charge is from the date of dispatch and not from the date of ordering.
- Packaging: All orders/parcels are sent in plain/discreet packaging with nothing advertising ourselves or the contents.
- Signature Requirement: A signature will be required on receipt (Royal Mail or Parcel Force).
- Order Status: You can check the status of your order at any time. If the status is ‘Processing,’ this means your order is being prepared, and you will be emailed once we have dispatched your order.
- Order Confirmation: If you do not receive an order confirmation, please check your junk folder or drop us an email.
- Dispatch Confirmation: Once dispatched, you will receive an email to confirm along with the tracking number/details.
- Failed Delivery: If an order is attempted for delivery and either unclaimed or returned to us, any future postage costs will be at the customer’s own expense.
International Orders
- Shipping Cost: International shipping is £14.95.
- Delivery Method: Orders are sent via Royal Mail International Signed For / Tracked Delivery.
- Delivery Time: Depending on the country of destination, please allow 7 to 14 working days for these orders to arrive.
- Customs Charges: Customers are responsible for any Customs Charges.
- Returns: International Orders are NON-RETURNABLE (excluding Ireland, Jersey, and Guernsey).
- VAT Exemption: All prices are shown with VAT included, but exemption on VAT is available whether you purchase from our retail store, mail order, or over the internet. Simply tick the VAT Exemption box and complete the form at checkout to receive the VAT deduction automatically.
Prices
We will endeavor to hold the prices as shown on this website. UK Dream Services Ltd. retains the right at any time to revise prices to account for any increase in costs, including the increase or imposition of any tax, duty, or other levy, and variation in exchange rates. We will take all reasonable steps to inform you of any relevant revision of prices at the time of confirmation of your order. Unless otherwise stated, the price quoted will include VAT and any other tax or duty payable. Prices quoted on our internet pages may differ from those in our shop.
Price Match
The UK competitor’s product must be brand new, identical to ours, and offered on the same terms. We and the UK competitor must have stock ready for delivery. Following this, we will consider matching the price of a product; not delivery charges or other services cannot be used with any other offer.
Payment
All payments must be made in full and prior to dispatch of any order. Payment will be debited when the order has been placed. We accept payment by all major credit cards/debit cards excluding American Express. We are also happy to process your order/payment over the phone at 07786306624 – Monday to Friday or by bank transfer.
Out of Stock Items
If your order/items are out of stock or there is a delay in the expected delivery time, you will be notified via email (please check your Junk Folder) along with updating your online status. If we are able to, we will advise of any expected date of delivery and request that you confirm that you still wish to purchase the item. Please note this website does not have a live stock feed.
Multiple Orders
The maximum order we allow is 3 wigs or hairpieces. Please kindly note a 10% restocking charge will be applied if all wigs are returned for a refund. Orders consisting of more than 1 wig could be subject to possible delays. We will only send orders once all products are in stock, and we cannot split the shipping/order. We are more than happy to check availability for any products before an order is placed – please email us with styles and colours or call us on 07786306624.
Postage
Should you return items from a multiple order which takes you below our free postage threshold (currently £100), we reserve the right to deduct the postage from your eligible refund.
Faulty Items
If you feel that any item is faulty, it must be returned within 28 days of dispatch, where we will inspect it on receipt. On some occasions, we may seek a second opinion from the manufacturer. Please ensure any items are posted back to the address below via recorded delivery; without this, we cannot be held liable for the goods not reaching us. The returns policy does not affect your statutory rights.
NHS Vouchers
NHS Vouchers cannot be used online or in conjunction with any special orders.
UK Returns and Exchanges Only
- Order Inspection: Please check your order as soon as it arrives.
- Return Conditions: If for any reason you are unhappy with your order, you can return your order to the address below, and we will be happy to refund or exchange under the following conditions:
- Tags: Please do not remove the tags when trying on a wig. If you remove the tags, you are accepting that the wig is non-returnable and you are happy to keep it—the refund will not be issued.
- Tagged Items: Any wigs sent back to UK Dream Services Ltd. with the tag not attached will not be refunded or exchanged and will be returned to the customer.
- Hygiene: We kindly ask if you are trying a wig on to use a wig cap for hygiene reasons.
- Return Deadline: If we do not receive the goods back to us within 14 days of receipt, you will be deemed to have accepted the goods—please returns will not be accepted after this period.
- Tracked Service: We suggest that you send them back to us via a Tracked Service to ensure the safe return, as proof of postage will not be accepted if we do not receive the goods.
- Condition of Returned Items: For personal hygiene reasons, we cannot accept any item back that has been worn, coloured/dyed, styled, cut, sprayed, or smells of cigarette smoke or styling products. If this is the case, the item will be returned to you, and no refund will be given.
- Shipping Costs: Customers are responsible for all shipping costs for returns and exchanges.
- Original Packaging: Orders are checked before dispatch, and items must be returned with all tags and labels attached with the original packaging. Please include the slip below for reference.
- Refund Processing: Once received back to us, a refund will be processed—please allow up to 7 working days for refunds to be processed.
- Refund Policy: UK Dream Services Ltd. reserves the right to refuse refunds if the customer repeatedly requests refunds on subsequent orders.
- Non-Returnable Items: Eyelashes and all accessories, including brushes and hair care products, are non-returnable due to hygiene reasons.
- Shipping Charges for Returns: Orders under £100 are subject to a non-refundable £6.95 shipping charge.
- Specially Ordered Products:
- Jon Renau products (human hair & fibre) are specially ordered; all returned products will incur a 10% handling fee.
- Raquel Welch Human Hair and Gisela Mayer Human Hair styles are specially ordered; all returned products will incur a 10% handling fee.
Return Address:
UK Dream Services Ltd.
41 Conisborough,
Rochdale,
England, OL11 4JS
If you have any questions or need further assistance, please feel free to contact us at 07786306624.